Mac OS X remote support

This tutorial will help you install Google Remote Desktop on your Mac.
Before any remote assistance request, please install this module before contacting us.


Installing RemoteDesktop on Mac OS X Operating System

Prerequisite: Installation of the Google Chrome browser:

image-1628515575142.pngGoogle Remote Desktop

The first step is to open a browser (Google Chrome for example), then type the address below in the address bar.

https://remotedesktop.google.com/support

Click the " Download the Chrome Remote Desktop "

image-1628515824837.png

The file "chromeremotedesktop.dmg" will be downloaded
Then click on the button " 
Accept and Install "

image-1628515880541.png

Click on "Yes" in the validation window.

image-1628515906932.png

The decompression of the "chromeremotedesktop.dmg" file is started.

image-1628515992930.png

Double click on the "Chrome Remote Desktop Host" file to start the installation.

image-1628516021853.png

Click on " Continue "

image-1628516081831.png

Then click on " Install "

image-1628516197215.png

Enter your login (Username) and password to allow the software to be installed.

image-1628516223896.png

Installation is in progress

image-1628516276949.png

Once the software is installed, click on the button " Generate a code "

image-1628516303360.png

When you launch " Chrome Remote Desktop Host " for the first time, a window will appear asking you to open accessibility preferences.
Click the " 
Open Accessibility Preferences " button.

image-1628516346348.png

Unlock the padlock located at the bottom left of the window by clicking on it and entering your login (Username) and password.
Then in " 
Accessibility " check the box corresponding to " RemoteAssistanceHost "

image-1628516379621.png

A new window appears, click on " OK "

image-1628516406355.png

Screen sharing with RemoteDesktop

That's it we will be able to connect to your computer to help you resolve your difficulties. But before that we still need you ...
Open a browser (Google Chrome for example), then type the address below in the address bar

https://remotedesktop.google.com/support

Go to the " Remote assistance " menu then in the " Share this screen " space click on the " + Generate a code " button

image-1628516620676.png

Send us this 12-digit code and we can take control of your computer.

Please note the code is only valid for 5 minutes

image-1628516647317.png