# Mac OS X remote support

<span>This tutorial will help you install Google Remote Desktop on your Mac.</span>  
<span>Before any remote assistance request, please install this module before contacting us.</span>

---

#### **<span>Installing RemoteDesktop on Mac OS X Operating System</span>**

<span data-slate-fragment="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">Prerequisite: Installation of the [Google Chrome](https://www.google.com/aclk?sa=l&ai=DChcSEwjD89vP9uPuAhXGu9UKHYFMBdoYABAAGgJ3cw&sig=AOD64_0b7taP9VNIXw3RACEvie3Z3pRqXA&q&adurl&ved=2ahUKEwi2ktXP9uPuAhVChRoKHe6mBZ8Q0Qx6BAgZEAE) browser:</span>

[![image-1628515575142.png](https://wiki.coraye.com/uploads/images/gallery/2021-08/scaled-1680-/image-1628515575142.png)<span>Google Remote Desktop</span>](https://wiki.coraye.com/uploads/images/gallery/2021-08/image-1628515575142.png)

<span data-slate-fragment="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">The first step is to open a browser (Google Chrome for example), then type the address below in the address bar.</span>

<p class="callout success"><span data-slate-fragment="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">[https://remotedesktop.google.com/support](https://remotedesktop.google.com/support)</span></p>

<span data-slate-fragment="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">Click the " **Download the Chrome Remote Desktop** "</span>

[![image-1628515824837.png](https://wiki.coraye.com/uploads/images/gallery/2021-08/scaled-1680-/image-1628515824837.png)](https://wiki.coraye.com/uploads/images/gallery/2021-08/image-1628515824837.png)

<span data-offset-key="cb9268e040f240a1a27400771bee1836:0">The file "chromeremotedesktop.dmg" will be downloaded  
Then click on the button " </span><span data-offset-key="cb9268e040f240a1a27400771bee1836:1">**Accept and Install**</span><span data-offset-key="cb9268e040f240a1a27400771bee1836:2" data-slate-fragment="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"> "</span>

[![image-1628515880541.png](https://wiki.coraye.com/uploads/images/gallery/2021-08/scaled-1680-/image-1628515880541.png)](https://wiki.coraye.com/uploads/images/gallery/2021-08/image-1628515880541.png)

<span data-slate-fragment="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">Click on "Yes" in the validation window.</span>

[![image-1628515906932.png](https://wiki.coraye.com/uploads/images/gallery/2021-08/scaled-1680-/image-1628515906932.png)](https://wiki.coraye.com/uploads/images/gallery/2021-08/image-1628515906932.png)

<span data-slate-fragment="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">The decompression of the "chromeremotedesktop.dmg" file is started.</span>

[![image-1628515992930.png](https://wiki.coraye.com/uploads/images/gallery/2021-08/scaled-1680-/image-1628515992930.png)](https://wiki.coraye.com/uploads/images/gallery/2021-08/image-1628515992930.png)

<span data-slate-fragment="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">Double click on the "Chrome Remote Desktop Host" file to start the installation.</span>

[![image-1628516021853.png](https://wiki.coraye.com/uploads/images/gallery/2021-08/scaled-1680-/image-1628516021853.png)](https://wiki.coraye.com/uploads/images/gallery/2021-08/image-1628516021853.png)

<span data-offset-key="b7e1b4b62be74d6ba9e0480468a1589d:0">Click on " </span><span data-offset-key="b7e1b4b62be74d6ba9e0480468a1589d:1">**Continue**</span><span data-offset-key="b7e1b4b62be74d6ba9e0480468a1589d:2" data-slate-fragment="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"> "</span>

[![image-1628516081831.png](https://wiki.coraye.com/uploads/images/gallery/2021-08/scaled-1680-/image-1628516081831.png)](https://wiki.coraye.com/uploads/images/gallery/2021-08/image-1628516081831.png)

<span data-offset-key="cb9268e040f240a1a27400771bee1836:2" data-slate-fragment="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">Then click on " **Install** "</span>

[![image-1628516197215.png](https://wiki.coraye.com/uploads/images/gallery/2021-08/scaled-1680-/image-1628516197215.png)](https://wiki.coraye.com/uploads/images/gallery/2021-08/image-1628516197215.png)

<span data-slate-fragment="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">Enter your login (Username) and password to allow the software to be installed.</span>

[![image-1628516223896.png](https://wiki.coraye.com/uploads/images/gallery/2021-08/scaled-1680-/image-1628516223896.png)](https://wiki.coraye.com/uploads/images/gallery/2021-08/image-1628516223896.png)

<span data-slate-fragment="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">Installation is in progress</span>

[![image-1628516276949.png](https://wiki.coraye.com/uploads/images/gallery/2021-08/scaled-1680-/image-1628516276949.png)](https://wiki.coraye.com/uploads/images/gallery/2021-08/image-1628516276949.png)

<span data-offset-key="58ae505191b848d4bde5bb9d42a0b306:0">Once the software is installed, click on the button " </span><span data-offset-key="58ae505191b848d4bde5bb9d42a0b306:1">**Generate a code**</span><span data-offset-key="58ae505191b848d4bde5bb9d42a0b306:2" data-slate-fragment="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"> "</span>

[![image-1628516303360.png](https://wiki.coraye.com/uploads/images/gallery/2021-08/scaled-1680-/image-1628516303360.png)](https://wiki.coraye.com/uploads/images/gallery/2021-08/image-1628516303360.png)

<span data-offset-key="4141ce3021404617bbd114c2f5b87e92:0">When you launch " </span><span data-offset-key="4141ce3021404617bbd114c2f5b87e92:1">**Chrome Remote Desktop Host**</span><span data-offset-key="4141ce3021404617bbd114c2f5b87e92:2"> " for the first time, a window will appear asking you to open accessibility preferences.  
Click the " </span><span data-offset-key="4141ce3021404617bbd114c2f5b87e92:3">**Open Accessibility Preferences**</span><span data-offset-key="4141ce3021404617bbd114c2f5b87e92:4" data-slate-fragment="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"> " button.</span>

[![image-1628516346348.png](https://wiki.coraye.com/uploads/images/gallery/2021-08/scaled-1680-/image-1628516346348.png)](https://wiki.coraye.com/uploads/images/gallery/2021-08/image-1628516346348.png)

<span data-offset-key="b192b77a97ef4e5091c33f8a3c534dd5:0">Unlock the padlock located at the bottom left of the window by clicking on it and entering your login (Username) and password.  
Then in " </span><span data-offset-key="b192b77a97ef4e5091c33f8a3c534dd5:1">**Accessibility**</span><span data-offset-key="b192b77a97ef4e5091c33f8a3c534dd5:2"> " check the box corresponding to " </span><span data-offset-key="b192b77a97ef4e5091c33f8a3c534dd5:3">**RemoteAssistanceHost**</span><span data-offset-key="b192b77a97ef4e5091c33f8a3c534dd5:4" data-slate-fragment="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"> "</span>

[![image-1628516379621.png](https://wiki.coraye.com/uploads/images/gallery/2021-08/scaled-1680-/image-1628516379621.png)](https://wiki.coraye.com/uploads/images/gallery/2021-08/image-1628516379621.png)

<span data-offset-key="c10da58e2ca840668f53bbc4710086ec:0">A new window appears, click on " </span><span data-offset-key="c10da58e2ca840668f53bbc4710086ec:1">**OK**</span><span data-offset-key="c10da58e2ca840668f53bbc4710086ec:2" data-slate-fragment="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"> "</span>

[![image-1628516406355.png](https://wiki.coraye.com/uploads/images/gallery/2021-08/scaled-1680-/image-1628516406355.png)](https://wiki.coraye.com/uploads/images/gallery/2021-08/image-1628516406355.png)

#### **<span>Screen sharing with </span><span>RemoteDesktop</span>**

<span data-slate-fragment="JTdCJTIyb2JqZWN0JTIyJTNBJTIyZG9jdW1lbnQlMjIlMkMlMjJkYXRhJTIyJTNBJTdCJTdEJTJDJTIybm9kZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJibG9jayUyMiUyQyUyMnR5cGUlMjIlM0ElMjJoZWFkaW5nLTIlMjIlMkMlMjJpc1ZvaWQlMjIlM0FmYWxzZSUyQyUyMmRhdGElMjIlM0ElN0IlN0QlMkMlMjJub2RlcyUyMiUzQSU1QiU3QiUyMm9iamVjdCUyMiUzQSUyMnRleHQlMjIlMkMlMjJsZWF2ZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJsZWFmJTIyJTJDJTIydGV4dCUyMiUzQSUyMlBhcnRhZ2UlMjBkJyVDMyVBOWNyYW4lMjIlMkMlMjJtYXJrcyUyMiUzQSU1QiU1RCU3RCU1RCU3RCU1RCU3RCU1RCU3RA==">That's it we will be able to connect to your computer to help you resolve your difficulties. But before that we still need you ...  
Open a browser (Google Chrome for example), then type the address below in the address bar</span>

<p class="callout success"><span data-slate-fragment="JTdCJTIyb2JqZWN0JTIyJTNBJTIyZG9jdW1lbnQlMjIlMkMlMjJkYXRhJTIyJTNBJTdCJTdEJTJDJTIybm9kZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJibG9jayUyMiUyQyUyMnR5cGUlMjIlM0ElMjJoZWFkaW5nLTIlMjIlMkMlMjJpc1ZvaWQlMjIlM0FmYWxzZSUyQyUyMmRhdGElMjIlM0ElN0IlN0QlMkMlMjJub2RlcyUyMiUzQSU1QiU3QiUyMm9iamVjdCUyMiUzQSUyMnRleHQlMjIlMkMlMjJsZWF2ZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJsZWFmJTIyJTJDJTIydGV4dCUyMiUzQSUyMlBhcnRhZ2UlMjBkJyVDMyVBOWNyYW4lMjIlMkMlMjJtYXJrcyUyMiUzQSU1QiU1RCU3RCU1RCU3RCU1RCU3RCU1RCU3RA==">[https://remotedesktop.google.com/support](https://remotedesktop.google.com/support)</span></p>

<span data-slate-fragment="JTdCJTIyb2JqZWN0JTIyJTNBJTIyZG9jdW1lbnQlMjIlMkMlMjJkYXRhJTIyJTNBJTdCJTdEJTJDJTIybm9kZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJibG9jayUyMiUyQyUyMnR5cGUlMjIlM0ElMjJoZWFkaW5nLTIlMjIlMkMlMjJpc1ZvaWQlMjIlM0FmYWxzZSUyQyUyMmRhdGElMjIlM0ElN0IlN0QlMkMlMjJub2RlcyUyMiUzQSU1QiU3QiUyMm9iamVjdCUyMiUzQSUyMnRleHQlMjIlMkMlMjJsZWF2ZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJsZWFmJTIyJTJDJTIydGV4dCUyMiUzQSUyMlBhcnRhZ2UlMjBkJyVDMyVBOWNyYW4lMjIlMkMlMjJtYXJrcyUyMiUzQSU1QiU1RCU3RCU1RCU3RCU1RCU3RCU1RCU3RA==">Go to the " **Remote assistance** " menu then in the " **Share this screen** " space click on the " **+ Generate a code** " button</span>

[![image-1628516620676.png](https://wiki.coraye.com/uploads/images/gallery/2021-08/scaled-1680-/image-1628516620676.png)](https://wiki.coraye.com/uploads/images/gallery/2021-08/image-1628516620676.png)

<span data-slate-fragment="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">Send us this 12-digit code and we can take control of your computer.  
</span>

<p class="callout warning"><span data-slate-fragment="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">Please note the code is only valid for 5 minutes</span></p>

[![image-1628516647317.png](https://wiki.coraye.com/uploads/images/gallery/2021-08/scaled-1680-/image-1628516647317.png)](https://wiki.coraye.com/uploads/images/gallery/2021-08/image-1628516647317.png)