Mac OS X remote support

This tutorial will help you install Google Remote Desktop on your Mac.Before any remote assistance request, please install this module before contacting us.

Installing RemoteDesktop on Mac OS X Operating System

Prerequisite: Installation of the Google Chrome browser:

Google Remote Desktop

The first step is to open a browser (Google Chrome for example), then type the address below in the address bar.

https://remotedesktop.google.com/support

Click the " Download the Chrome Remote Desktop "

The file "chromeremotedesktop.dmg" will be downloadedThen click on the button " Accept and Install "

Click on "Yes" in the validation window.

The decompression of the "chromeremotedesktop.dmg" file is started.

Double click on the "Chrome Remote Desktop Host" file to start the installation.

Click on " Continue "

Then click on " Install "

Enter your login (Username) and password to allow the software to be installed.

Installation is in progress

Once the software is installed, click on the button " Generate a code "

When you launch " Chrome Remote Desktop Host " for the first time, a window will appear asking you to open accessibility preferences.Click the " Open Accessibility Preferences " button.

Unlock the padlock located at the bottom left of the window by clicking on it and entering your login (Username) and password.Then in " Accessibility " check the box corresponding to " RemoteAssistanceHost "

A new window appears, click on " OK "

Screen sharing with RemoteDesktop

That's it we will be able to connect to your computer to help you resolve your difficulties. But before that we still need you ...Open a browser (Google Chrome for example), then type the address below in the address bar

https://remotedesktop.google.com/support

Go to the " Remote assistance " menu then in the " Share this screen " space click on the " + Generate a code " button

Send us this 12-digit code and we can take control of your computer.

Please note the code is only valid for 5 minutes